staceyshipman.com

Tasks

Avoid using deprecated HTML tags.

SEO

URL

Domain : www.staceyshipman.com/

Character length : 22

Title

Stacey Shipman | Workshops & coaching to improve verbal communication

Description

Workshops and coaching to improve verbal communication. Speak more naturally, connect better with clients and boost overall job performance.

Keywords (meta keywords)

Good! The website does not use “meta keywords”.

Open Graph Protocol

Good! The OG (Open Graph) protocol is set on this website.

locale: en_US
type: website
title: Stacey Shipman | Workshops & coaching to improve verbal communication
description: Workshops and coaching to improve verbal communication. Speak more naturally, connect better with clients and boost overall job performance.
url: http://www.staceyshipman.com/
site_name: Stacey Shipman

Dublin Core

Dublin Core is not used

Underscores in the URLs

Good! No underscore (_) found in the URLs.

Search engine friendly URLs

Good! The website uses SEO friendly URLs.

Checking the robots.txt file

There is robots.txt file.
https://staceyshipman.com/robots.txt

User-agent	Disallowed for the search engines
*	/wp-content/

Social

Social Engagement

No info found.

Content

Doctype

HTML 5

Encoding

Perfect! The character encoding is set: UTF-8.

Language

We have found the language localisation: ”en”.

Title

Stacey Shipman | Workshops & coaching to improve verbal communication

Character length : 73

Improve! The website address (title) should be between 10 and 70 characters in length.

Text / HTML ratio

Ratio : 4%

Error! The text / HTML code ratio is under 15 percent on this website. This value shows that the website has relatively few text content.

Headings

H1	H2	H3	H4	H5	H6
0	11	9	1	0	0

Heading structure in the source code

<H2> Improve Verbal Communication
<H3> Motivate and inspire others
<H3> Connect better with clients
<H3> Boost job performance
<H2> Communication is at the Heart of Business
<H3> Join my mailing list
<H2> Services
<H3> Speaking
<H3> Presentation Skills
<H3> Facilitator/Moderator
<H2> Upcoming Events
<H3> Move, Breathe, Explore
<H2> June
<H4> Purchase Tickets
<H3> Early Bird Registration
<H2> Clients Stacey Works With
<H2> Latest Posts
<H2> Move Breathe Explore & Elements for Excellence
<H2> Turning Ideas into Action
<H2> Contact Stacey
<H2> Fear Less. Accomplish More.

Word cloud

stacey13
communication7
improve7
connect6
verbal5
get5
workshops5
shipman5
business4
people4
job4
events4
better4
clients4
performance3
explore3
breathe3
move3
retreat3
started3
services3
into3
learn3
presentation3
usd3
programs2
center2
life2
features2
strategies2
eclectic2
read2
effective2
challenging2
rosebrook2
facebook2
leadership2
day2
name2
mailing2
strategic2
tools2
positive2
join2
list2
insights2
facilitator/moderator2
price2
tickets2
motivate2
early2
bird2
youtube2
email2
like2
hire2
linkedin2
bringing2
skills2
upcoming2

Keyword matrix

word	title	descriptions	heading
stacey
communication
improve
connect
verbal
get

Two Word cloud

stacey shipman3
verbal communication2
get started2
with clients2
more get2
move breathe2

Three Word cloud

learn more get3

404 Page

The website has a 404 error page.

Flash content

Good! The website does not have any flash contents.

Frame

Good! The website does not use iFrame solutions.

Images

We found 15 images on this web page.

Alternate attributes for the following 6 images are missing. Search engines use "alt" tags to understand image content efficiently. We strongly recommend fixing this issue.

Readability

Flesch–Kincaid Grade Level

5.00

Flesch Reading Ease

64.70

Coleman Liau Index

12.00

Automated Readability Index (ARI)

2.40

Dale–Chall Readability

8.30

SMOG Index

7.60

Spache Readibility

5.00

Number of letters

23669

Number of words

4974

Number of sentences

1701

Average words per sentences

Number of syllables

8182

Syllables in words

7467

Average syllables in words

1.64

Number of words in first three syllables

989

Percentage of word / syllables

19.88

Words not in Dale-Chall easy-word list

2573

Words not in Spache easy-word list

499

Technologies

Mobile optimization

This website is optimal for mobile devices!

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Redirection (www / not www)

Good! The web address is accessible only in one version. The version without www is redirected to the version with www.

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Printability

Suggestion! Unfortunately, no printer-friendly CSS found.

Meta Tag (viewport tag, mobile devices)

Error! The meta tag named viewport is missing.

Speed test

Server response time

The server response time is fast enough.

Loading time

3,797 ms

Table layout

Good! No nested tables found.

Number of HTTP resources

Number of source domains

Render blocking resources

The elements below are blocking the “above the fold” rendering.
List of render blocking javascript files

https://www.staceyshipman.com/.. /frontend.min.js?ver=7.0.5
https://www.staceyshipman.com/.. /jquery.js?ver=1.12.4
https://www.staceyshipman.com/.. /modernizr-custom.min.js?ver=3.16.22
https://www.staceyshipman.com/.. /core.min.js?ver=1.11.4
https://www.staceyshipman.com/.. /ultimate.min.js?ver=3.16.22
https://www.staceyshipman.com/.. /modal-all.min.js?ver=3.16.22

List of render blocking css files

https://www.staceyshipman.com/.. /ticket_selector.css?ver=4.9.61.p
https://www.staceyshipman.com/.. /dashicons.min.css?ver=4.9.5
https://www.staceyshipman.com/.. /espresso_default.css?ver=4.9.61.p
https://www.staceyshipman.com/.. /checkbox_dropdown_selector.css?ver=4.9.6...
https://www.staceyshipman.com/.. /formreset.min.css?ver=2.3.0.2
https://www.staceyshipman.com/.. /formsmain.min.css?ver=2.3.0.2
https://www.staceyshipman.com/.. /readyclass.min.css?ver=2.3.0.2
https://www.staceyshipman.com/.. /browsers.min.css?ver=2.3.0.2
https://www.staceyshipman.com/.. /www.staceyshipman.com.css?ver=4.10.2
https://www.staceyshipman.com/.. /style.css?ver=4.10.2
https://www.staceyshipman.com/.. /Defaults.css?ver=4.9.5
https://fonts.googleapis.com/css?family=Varela+Round|Nothing+You+Coul...
https://www.staceyshipman.com/.. /ultimate.min.css?ver=3.16.22
https://www.staceyshipman.com/.. /icons.css?ver=3.16.22

Speed test – Javascript

Javascript

Error! Too many javascript files found which slows down the page load on the website.

http://www.staceyshipman.com/wp-includes/js/jquery/jquery.js?ver=1.12.4
http://www.staceyshipman.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=1.4.1
http://www.staceyshipman.com/wp-content/plugins/Ultimate_VC_Addons/assets/min-js/modernizr-custom.min.js?ver=3.16.7
http://www.staceyshipman.com/wp-includes/js/jquery/ui/core.min.js?ver=1.11.4
http://www.staceyshipman.com/wp-content/plugins/Ultimate_VC_Addons/assets/min-js/ultimate.min.js?ver=3.16.7
http://www.staceyshipman.com/wp-content/plugins/Ultimate_VC_Addons/modules/../assets/min-js/modal-all.min.js?ver=3.16.7
http://www.staceyshipman.com/wp-content/plugins/event-espresso-core-reg/core/templates/global_assets/scripts/espresso_core.js?ver=4.9.23.p
http://www.staceyshipman.com/wp-content/themes/Zephyr/framework/js/jquery.easing.min.js?ver=4.7.5
http://www.staceyshipman.com/wp-content/themes/Zephyr/framework/js/jquery.magnific-popup.js?ver=1.1.0
http://www.staceyshipman.com/wp-content/themes/Zephyr/framework/js/jquery.simpleplaceholder.js?ver=4.7.5
http://www.staceyshipman.com/wp-content/themes/Zephyr/framework/js/imagesloaded.js?ver=4.7.5
http://www.staceyshipman.com/wp-content/themes/Zephyr/framework/js/us.core.js?ver=3.7
http://www.staceyshipman.com/wp-content/themes/Zephyr/framework/js/us.widgets.js?ver=3.7
http://www.staceyshipman.com/wp-content/themes/Zephyr/js/us.theme.js?ver=3.7
http://www.staceyshipman.com/wp-includes/js/comment-reply.min.js?ver=4.7.5
http://www.staceyshipman.com/wp-includes/js/wp-embed.min.js?ver=4.7.5
http://www.staceyshipman.com/wp-content/themes/Zephyr/framework/js/owl.carousel.min.js?ver=2.0.0
http://www.staceyshipman.com/wp-content/themes/Zephyr/framework/vendor/royalslider/jquery.royalslider.min.js?ver=9.5.6

File size of all javascript files combined

696.72KB

Javascript minifying

You can save 3.5KB (47% compression) on the analysed URL by minifying the javascript files.

Speed test – CSS

CSS

Error! Too many CSS files detected that slows down the page load.

http://www.staceyshipman.com/wp-includes/css/dashicons.min.css?ver=4.7.5
http://www.staceyshipman.com/wp-content/plugins/event-espresso-core-reg/core/templates/global_assets/css/espresso_default.css?ver=4.9.23.p
http://www.staceyshipman.com/wp-content/plugins/event-espresso-core-reg/modules/ticket_selector/assets/ticket_selector.css?ver=4.7.5
http://www.staceyshipman.com/wp-content/plugins/gravityforms/css/formreset.min.css?ver=2.1.1
http://www.staceyshipman.com/wp-content/plugins/gravityforms/css/formsmain.min.css?ver=2.1.1
http://www.staceyshipman.com/wp-content/plugins/gravityforms/css/readyclass.min.css?ver=2.1.1
http://www.staceyshipman.com/wp-content/plugins/gravityforms/css/browsers.min.css?ver=2.1.1
http://www.staceyshipman.com/wp-content/themes/Zephyr/framework/css/us-base.css?ver=3.7
http://www.staceyshipman.com/wp-content/themes/Zephyr/framework/css/font-awesome.css?ver=4.6.3
http://www.staceyshipman.com/wp-content/themes/Zephyr/framework/css/font-mdfi.css?ver=1
http://www.staceyshipman.com/wp-content/themes/Zephyr/css/style.css?ver=3.7
http://www.staceyshipman.com/wp-content/themes/Zephyr/css/responsive.css?ver=3.7
http://www.staceyshipman.com/wp-content/themes/Zephyr-child/style.css?ver=3.7
http://www.staceyshipman.com/wp-content/uploads/smile_fonts/Defaults/Defaults.css?ver=4.7.5
http://www.staceyshipman.com/wp-content/plugins/Ultimate_VC_Addons/assets/min-css/ultimate.min.css?ver=3.16.7
http://www.staceyshipman.com/wp-content/plugins/Ultimate_VC_Addons/modules/../assets/css/icons.css?ver=3.16.7
http://www.staceyshipman.com/wp-content/themes/Zephyr/framework/vendor/royalslider/royalslider.css?ver=9.5.7

File size of all css files combined

945.39KB

CSS minifying

You can save 1.7KB (22% compression) on the analysed URL by minifying the CSS files.

By minifying https://www.staceyshipman.com/.. /espresso_default.css?ver=4.9.61.p you can save 1.3KB (23% compression rate)
By minifying https://www.staceyshipman.com/.. /ticket_selector.css?ver=4.9.61.p you can save 240B (12% compression rate)
By minifying https://www.staceyshipman.com/.. /style.css?ver=4.10.2 you can save 185B (100% compression rate)

Speed test – Compression

Uncompressed size of the of the HTML

112.25KB

Gzip compression

Your site uses compression.

Speed test – Browser cache

Number of static resources (image, JS, CSS)

Browser cache

The browser cache is not set correctly for all elements.

URL	Duration
https://www.google-analytics.com/plugins/ua/linkid.js	60 minutes
https://www.google-analytics.com/analytics.js	2 hours

Speed test – Images

File size of all images combined

742.84KB

Image optimisation

You can save 186.3KB (31% compression) by optimising the images below:

By lossless compressing the https://www.staceyshipman.com/.. /NewStaceyHP-651100052-recrop2.jpg you can save 60.7KB (43%) data.
By lossless compressing the https://www.staceyshipman.com/.. /StaceyComboBG-left-clean.jpg you can save 27.5KB (24%) data.
By lossless compressing the https://www.staceyshipman.com/.. /Mirbeau-3-600x600.jpg you can save 24.7KB (27%) data.
By lossless compressing the https://www.staceyshipman.com/.. /Mirbeau-2-600x600.jpg you can save 22.5KB (28%) data.
By lossless compressing the https://www.staceyshipman.com/.. /T1D-Exchange-Logo.png you can save 19.7KB (23%) data.
By lossless compressing the https://www.staceyshipman.com/.. /Boston-Catholic-Logo.jpg you can save 11.5KB (62%) data.
By lossless compressing the https://www.staceyshipman.com/.. /GMAC-logo.jpg you can save 9.5KB (51%) data.
By lossless compressing the https://www.staceyshipman.com/.. /staceybg-repeat.jpg you can save 4.8KB (19%) data.
By lossless compressing the https://www.staceyshipman.com/.. /cccc-crop.jpg you can save 4KB (31%) data.
By lossless compressing the https://www.staceyshipman.com/.. /Rockland-Trust-logo.jpg you can save 1.5KB (21%) data.

Links

We found a total of 42 different links.
Internal links: 33
External links: 9

External links:

Link text (anchor)	Link strength
https://www.facebook.com/movebreatheexplore
https://www.linkedin.com/in/staceyshipman
https://www.youtube.com/.. /UC2kVRvQpyF94HuWSQOZoRsQ?view_as=subscri...
https://www.instagram.com/staceyashipman
http://staceyshipman.wpengine.com
http://staceyshipman.wpengine.com/services/public-speaking-workshops
Learn More & Get Started
http://staceyshipman.wpengine.com/services/event-hostmoderator
Register Online

Internal links:

Link text (anchor)	Link strength
Hire Stacey!
About
Services
Speaking and Workshops
Presentation Skills
Facilitator/Moderator
Events
Blog
Shop
Contact
Call Stacey
Email Stacey
Like on Facebook
Follow on Twitter
Connect on Linkedin
Watch on Youtube
My Services
Upcoming Events
Learn More & Get Started
Learn More & Get Started
View Details
http://www.staceyshipman.com/move-breathe-explore-june-2017
Move Breathe Explore & Elements for Excellence
Stacey Shipman
Read More
http://www.staceyshipman.com/turning-ideas-into-action
Turning Ideas into Action
Read More
Contact Stacey
Home
Privacy
Terms and Conditions
http://www.staceyshipman.com/#

Website security

104.198.3.142

External hidden links

Good! No hidden external links found

Looking for eval()

Good! No eval(bas64_decode()) scripts are found

Checking for XSS vulnerability

No XSS vulnerability found

Email encryption

Good! We have not found any unencrypted email addresses.

Sites on same ip

orionscloud.com

freshtonicmarketing.com

txreversemortgagepurchase.com

empathyeffectbook.com

fit-workspace.com

ferrybuildingmarketplace.com

theultimatesmartsolution.com

adifferentkindofmarketing.com

swktech.com

Icons

Favicon

Good! The website uses favicon.

Order of Heading elements on mobile by position

H3 : Join my mailing list, ( 0px from top )
H2 : Communicate Better Verbally, ( 130px from top )
H3 : Speak more naturally, ( 267px from top )
H3 : Connect better with clients & colleagues, ( 304px from top )
H3 : Boost leadership effectiveness, ( 363px from top )
H2 : Communicate and Connect, Naturally, ( 672px from top )
H2 : Services, ( 1272px from top )

Typos

taceyshipman.com, sqtaceyshipman.com, qtaceyshipman.com, swtaceyshipman.com, wtaceyshipman.com, setaceyshipman.com, etaceyshipman.com, sztaceyshipman.com, ztaceyshipman.com, sxtaceyshipman.com, xtaceyshipman.com, sctaceyshipman.com, ctaceyshipman.com, saceyshipman.com, straceyshipman.com, sraceyshipman.com, stfaceyshipman.com, sfaceyshipman.com, stgaceyshipman.com, sgaceyshipman.com, sthaceyshipman.com, shaceyshipman.com, styaceyshipman.com, syaceyshipman.com, st5aceyshipman.com, s5aceyshipman.com, st6aceyshipman.com, s6aceyshipman.com, stceyshipman.com, staqceyshipman.com, stqceyshipman.com, stawceyshipman.com, stwceyshipman.com, stazceyshipman.com, stzceyshipman.com, staceyshipman.com, stceyshipman.com, staxceyshipman.com, stxceyshipman.com, stasceyshipman.com, stsceyshipman.com, staeyshipman.com, stacxeyshipman.com, staxeyshipman.com, stacseyshipman.com, staseyshipman.com, staceyshipman.com, staeyshipman.com, stacdeyshipman.com, stadeyshipman.com, stacfeyshipman.com, stafeyshipman.com, stacveyshipman.com, staveyshipman.com, stac eyshipman.com, sta eyshipman.com, stacyshipman.com, stacewyshipman.com, stacwyshipman.com, stacesyshipman.com, stacsyshipman.com, staceyshipman.com, stacyshipman.com, stacedyshipman.com, stacdyshipman.com, stacefyshipman.com, stacfyshipman.com, staceryshipman.com, stacryshipman.com, stace3yshipman.com, stac3yshipman.com, stace4yshipman.com, stac4yshipman.com, staceshipman.com, staceytshipman.com, stacetshipman.com, staceygshipman.com, stacegshipman.com, staceyhshipman.com, stacehshipman.com, staceyjshipman.com, stacejshipman.com, staceyushipman.com, staceushipman.com, staceyhipman.com, staceysqhipman.com, staceyqhipman.com, staceyswhipman.com, staceywhipman.com, staceysehipman.com, staceyehipman.com, staceyszhipman.com, staceyzhipman.com, staceysxhipman.com, staceyxhipman.com, staceyschipman.com, staceychipman.com, staceysipman.com, staceyshbipman.com, staceysbipman.com, staceyshgipman.com, staceysgipman.com, staceyshtipman.com, staceystipman.com, staceyshyipman.com, staceysyipman.com, staceyshuipman.com, staceysuipman.com, staceyshjipman.com, staceysjipman.com, staceyshmipman.com, staceysmipman.com, staceyshnipman.com, staceysnipman.com, staceyshpman.com, staceyshiupman.com, staceyshupman.com, staceyshijpman.com, staceyshjpman.com, staceyshipman.com, staceyshpman.com, staceyshilpman.com, staceyshlpman.com, staceyshiopman.com, staceyshopman.com, staceyshi8pman.com, staceysh8pman.com, staceyshi9pman.com, staceysh9pman.com, staceyshi*pman.com, staceysh*pman.com, staceyshiman.com, staceyshipoman.com, staceyshioman.com, staceyshiplman.com, staceyshilman.com, staceyship0man.com, staceyshi0man.com, staceyship-man.com, staceyshi-man.com, staceyshipman.com, staceyshiman.com, staceyship_man.com, staceyshi_man.com, staceyshipan.com, staceyshipmnan.com, staceyshipnan.com, staceyshipmhan.com, staceyshiphan.com, staceyshipman.com, staceyshipan.com, staceyshipmjan.com, staceyshipjan.com, staceyshipmkan.com, staceyshipkan.com, staceyshipmlan.com, staceyshiplan.com, staceyshipm an.com, staceyship an.com, staceyshipmn.com, staceyshipmaqn.com, staceyshipmqn.com, staceyshipmawn.com, staceyshipmwn.com, staceyshipmazn.com, staceyshipmzn.com, staceyshipman.com, staceyshipmn.com, staceyshipmaxn.com, staceyshipmxn.com, staceyshipmasn.com, staceyshipmsn.com

More Sites

dhshop.net

Title: 大海渔具商城--最全最专业的渔具商城
Description: 台钓竿,海竿,路亚竿,钓箱钓台,钓鱼伞,钓鱼小药,饵料,钓鱼装备,渔具钓具,大海渔具商城
Internet Protocol (IP) address:
Tech:
- Other
  - CSS (Cascading Style Sheets)
  - Html (HyperText Markup Language)
  - Javascript
  - jQuery
  - Php (Hypertext Preprocessor)

leanreactor.com

Title: Creative Spark - Ground control for startups
Description: >Creative Spark is a startup hub created by and for entrepreneurs
Internet Protocol (IP) address:
Tech:
- Analytic
  - Google Analytics
- CDN
  - BootstrapCDN
- Other
  - CSS (Cascading Style Sheets)
  - Font Awesome
  - Google Font API
  - Html (HyperText Markup Language)
  - Html5
  - Iframe
  - Javascript
  - Php (Hypertext Preprocessor)

aliecetoursandtravels.com

Title: Al-Baqeeyo Aliece Tours and Travels | Home :: w3layouts
Description:
Sites loading time: 39451
Internet Protocol (IP) address:
Javascript total size: 168.62KB
CSS total size: 175.27KB
Image total size: 2.92MB
Total size: 3.42MB
Tech:
- Other
  - Carousel
  - CSS (Cascading Style Sheets)
  - Html (HyperText Markup Language)
  - Iframe
  - Javascript
  - Php (Hypertext Preprocessor)

weddingshinestudio.com

Title: Hervey Bay Accommodation
Description: Discover why Shelly Bay Resort is your ideal Hervey Bay accommodation and why so many guests come back to Shelly Bay Resort year after year.
Sites loading time: 9633
Internet Protocol (IP) address:
Javascript total size: 919.05KB
CSS total size: 619.98KB
Image total size: 658.86KB
Total size: 2.25MB
Tech:
- CMS
  - Wordpress CMS
- Analytic
  - Google Analytics
- Other
  - CSS (Cascading Style Sheets)
  - Flexslider
  - Google Font API
  - Html (HyperText Markup Language)
  - Html5
  - Javascript
  - jQuery
  - Php (Hypertext Preprocessor)
  - Pingback
  - Revslider
  - SVG (Scalable Vector Graphics)

unitedbankofkurdistan.com

Title: Explore Investments & Finance in Kurdistan & Iraq !
Description: www.unitedbankofkurdistan.com is an unit and brand of CZERNIN GROUP MIDDLE EAST
Sites loading time: 513
Internet Protocol (IP) address:
Javascript total size: 141.77KB
CSS total size: 1.98KB
Image total size: 917.71KB
Total size: 1.04MB
Tech:
- Other
  - CSS (Cascading Style Sheets)
  - Html (HyperText Markup Language)
  - Javascript
  - jQuery Cycle

speciallystyledjewelry.com

Title: Specially Styled in Trout, LA
Description: Specially Styled in Trout, LA sells handmade bracelets made from vintage spoons, forks, and knives.
Internet Protocol (IP) address:
Tech:
- Analytic
  - Google Analytics
- Other
  - CSS (Cascading Style Sheets)
  - Google Font API
  - Html (HyperText Markup Language)
  - Html5
  - Javascript

saledz.com

Title: 法拉利
Description:
Internet Protocol (IP) address:
Tech:
- Other
  - CSS (Cascading Style Sheets)
  - Html (HyperText Markup Language)
  - Html5
  - Javascript

mobilecenters.ir

Title: موبایل سنتر
Description:
Internet Protocol (IP) address:
Tech:
- CMS
  - Wordpress CMS
- Other
  - CSS (Cascading Style Sheets)
  - Font Awesome
  - Html (HyperText Markup Language)
  - Html5
  - Javascript
  - jQuery
  - Php (Hypertext Preprocessor)
  - Pingback
  - SVG (Scalable Vector Graphics)

frenchmaidscleaning.com

Title: French Maids | Erie Pennsylvania Cleaning Service
Description:
Sites loading time: 2430
Internet Protocol (IP) address:
Javascript total size: 247.99KB
CSS total size: 458.84KB
Image total size: 742.87KB
Total size: 2.25MB
Tech:
- CMS
  - Wordpress CMS
- Other
  - CSS (Cascading Style Sheets)
  - Google Font API
  - Html (HyperText Markup Language)
  - Html5
  - Javascript
  - jQuery
  - Php (Hypertext Preprocessor)
  - Pingback
  - Shortcodes
  - SVG (Scalable Vector Graphics)

waljaramedicalfoundation.org

Title: waljara medical foundation
Description: null
Sites loading time: 9585
Internet Protocol (IP) address:
Javascript total size: 179.86KB
CSS total size: 173.26KB
Image total size: 1.58MB
Total size: 2.22MB
Tech:
- Analytic
  - Google Analytics
- Other
  - CSS (Cascading Style Sheets)
  - Google Font API
  - Html (HyperText Markup Language)
  - Html5
  - Iframe
  - Javascript

SEO report of staceyshipman.com

Stacey Shipman | Workshops & coaching to improve verbal ...